SHIPPING & DELIVERY

We are committed to providing you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, meanwhile ensuring that we provide the very highest levels of responsiveness to you at all times.

1.Verification
We will send you a confirmation email once your order is verified. After verification, in principle, orders will not be canceled during this period, considering processing has already started. However, in the event of any issues, we will try our best to communicate with you via email or phone to find a good solution.

2.Processing

 After your orders is complete, it takes 1-2 business days to process your order and get it ready for the shipping center.

3.Shipping Time And Fee

We have different fulfillment centers in the United States, Canada, and European region. Shipping times and shipping methods are based on your location. Please expect 2-14 days after order processing to receive your package.

We offer free world-wide shipping

4. Shipment Confirmation & Delivery

You will receive a shipment confirmation email containing tracking numbers once your order has shipped. 

5. Tracking

Once the order has shipped, please allow 24-48 hours for the tracking number to be fully updated in the post office system. Please note that your order is actually on its way and there is no delay with the package, rather, any delay is in updating the tracking number status.

6.Wrong Address

It it the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is alwasys a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided a wrong shipping address.

 7.Shipping Method

At BIGGERFIVE, the shipping methods are grouped by locations (Shipping Zones). The available shipping methods, such as UPS, etc., depend on the customer's shipping address.