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Support

Here to help.

Reach the BIGGERFIVE team for product setup, orders, warranty, and troubleshooting.

2026

current data and standards focus

5-10

typical battery-life days

0

GPS, microphone, and camera modules

Company Overview

BIGGERFIVE develops kids' smart watches and fitness trackers with a focus on safety, affordability, durability, and family encouragement.

Two wearable lines for different childhood routines.

Brave Series

BIGGERFIVE's most feature-rich smartwatch line, with a large full-color screen and a design closer to adult smartwatches.

Vigor Series

A slim, lightweight tracker line built for younger children and slender wrists, with strong value and long battery life.

Safety-led, standalone, parent-friendly.

No Privacy Tracking Risks

No GPS, microphone, or camera. BIGGERFIVE avoids location tracking, eavesdropping, and secret recording risks at the hardware level.

Pure Standalone Operation

Most everyday functions work directly on the watch, including time, steps, heart rate estimates, workouts, and games.

Optional App Extension

Parents can connect through the BIGGERFIVE app to see deeper sleep charts, download watch faces, set alarms, and manage game limits.

Ultra-Long Battery Life

Without cellular and location modules, most devices can deliver around 5 to 10 days of battery life per charge.

Durable and Waterproof

Skin-friendly silicone or nylon bands, sweat-resistant materials, and water protection for handwashing, rain, and supported swimming scenarios.

Hardware and app working together, without forcing app use.

Activity and Workouts

Estimated steps, distance, calories, active time, sport modes, and daily, weekly, and monthly activity summaries.

Health and Rest

Heart rate and SpO2 estimates, workout trends, estimated sleep duration, and sleep stage insights for general wellness.

Smart Lifestyle

Alarms, movement prompts, water reminders, class mode, game controls, incoming call and message alerts on supported devices.

Family Account

Parents can bind and manage children's devices, view activity and wellness data, and support habit building together.

Warranty, support, and compliance information in one place.

  • 12-month warranty
  • 30-day money-back guarantee
  • 12 to 24 hour response window
  • Lifetime technical support
  • Third-party testing
  • FCC Registration

Support answers for customers and service teams.

What kind of products does BIGGERFIVE make?+

BIGGERFIVE engineers wearable technology for children, especially kids' smart watches and kids' fitness trackers.

Is BIGGERFIVE a medical device?+

No. BIGGERFIVE devices and measurements are intended for general fitness and wellness purposes only. They are not designed to diagnose or treat medical conditions.

What is the return policy?+

BIGGERFIVE provides a 30-day money-back guarantee for undamaged products and a 12-month warranty for quality-related defects.

How do parents manage the devices?+

Parents can use the BIGGERFIVE companion app and Family Account features to bind devices, view activity data, set reminders, manage watch faces, and control game time.

What phones are compatible?+

The BIGGERFIVE app supports Android 6.0 and above, iOS 9.0 and above, and Bluetooth 4.2. It is not intended for PC, iPad, tablet, or Windows systems.

Can't find your answer? Contact support — we reply within a day.